Contact Us

For all customers, large and small, the same high standards of refrigeration and air conditioning engineering are consistently upheld and the friendly personal attention of enthusiastic staff never varies.

Speak to any member of our team, wherever you are and they will be pleased to help.

Meet The Team

Key People

Senior Management

Sarah-Jane is an experienced Chartered Accountant, leading our head office accounts team of Mark, Heather and Lisa who provide primary finance functions for all the Pitkin & Ruddock service centres.
Sarah-Jane is the grand-daughter of one of the company founders, Derek Ruddock. Her professional skills help us to continue the good principles that our family business has been built upon.

Telephone:
01502 563629
Sarah-Jane Ashford
Finance Director

Dean, like many of our employees, has worked within the organisation for many years. Originally a trainee engineer he has developed and ascended through the business to now head Operations. In his current role he supports the centre and service managers to ensure day to day operations are as efficient as possible. Dean also has responsibility for HSE, training and development and maintaining operational standards.

Telephone:
01502 563629
Dean Clackett
Operations Director

Damian has been in the industry for over twenty years and with Pitkin & Ruddock Ltd since 2001, initially joining our Bury St Edmunds team as an experienced electrical engineer. In 2002 Damian took on the challenge of further developing our Ipswich branch, starting out as Branch Manager then Ipswich Director, the resulting success has led to continued solid growth year on year. Damian now focuses on developing new markets, strengthening existing business and customer relationships across all of our centres in his role as Sales and Marketing Director.

Telephone:
01473 740500
Damian Nunn
Sales & Marketing Director

Lowestoft Service Centre

As our Lowestoft branch manager Danny oversees the centre’s operations, carrying out project engineering activities to support the wide range of customers served by the Lowestoft centre. These include the marine and wind farm industries, high tech research parks, a wide variety of manufacturing sites, general commerce and the health sector. Danny, like many of our team has benefited from working in a ‘hands on’ engineering role with the company. This allows him to understand both the customer’s requirements and the practicalities of delivering the end product to the best possible standards.

Telephone:
01502 563629
Danny Gell
Lowestoft Branch Manager

As our Lowestoft Technical Sales Manager, Andrew supports the wide range of customers served by the Lowestoft centre ensuring the technical solution meets their needs. As a long-standing employee of Pitkin & Ruddock, and a member of the Institute of Refrigeration, Andrew uses his wealth of industry experience and knowledge to ensure the best engineered solutions are delivered to our clients.

Telephone:
01502 563629
Andrew Reeve
Lowestoft Technical Sales Manager

Colin has been in the refrigeration and air-conditioning industry for much of his working life, having been in his current role as the Lowestoft centre service manager for close to twenty years. Colin is the first point of contact for customers in Norwich, Lowestoft, Great Yarmouth and surrounding areas. He organises the day to day service and maintenance activities of his team of engineers.

Telephone:
01502 563629
Colin Manning
Lowestoft Service Manager

Ipswich Service Centre

Mark is our Ipswich Branch Manager.
Mark started his career in the refrigeration and air-conditioning industry as an apprentice with Pitkin & Ruddock at our Ipswich centre. In a reasonably short time he progressed to leading installation teams on major projects then moved on to be one of our Technical Sales and Projects Engineers, seeing projects through from original enquiry to customer delivery.

Telephone:
01473 740500
Mark Cole
Ipswich Branch Manager

Amanda joined the Ipswich branch in April 2017 and assists with management of our existing and new maintenance contracts as well as being the first point of contact for our managed accounts throughout the East Anglia area. Having followed an extensive career within the commercial catering equipment sector since 1994 Amanda brings a wealth of experience to ensure that we uphold our high standards of quality service and maintenance to both new and existing customers.

Telephone:
01473 740500
Amanda Mower
Service Coordinator

Richard is based at Pitkin & Ruddock's Ipswich Service Centre, he has a proven background in the service industry having worked locally in the commercial catering sector for many years both managing projects and overseeing service and maintenance activities for a wide variety of customers.

Telephone:
01473 740500
Richard Wakeling
Technical Sales & Projects Engineer

Born and bred in Suffolk, Debra joined us from a background in social housing repairs. With over ten years experience in maintenance administration Debra works alongside Amanda at our Ipswich branch to organise the engineers and assist with the maintenance and service activities.

Telephone:
01473 740500
Debra Low
Service & Maintenance Administrator

Bury St Edmunds Service Centre

Les, like many of our management team, started with Pitkin & Ruddock as a service engineer, learning all aspects of our work before leaving to work for both national and large regional organisations. Les returned in the role of Technical Sales and Projects Engineer before quickly assuming the responsibilities of Bury St Edmunds branch manager. Les now uses his wealth of industry experience and technical knowledge to ensure the best engineered solutions are delivered to our clients.

Telephone:
01284 767579
Les Mitchell
Bury St Edmunds Branch Manager

Caroline is the first point of contact for our customers for Bury St Edmunds, Three Counties Refrigeration and surrounding areas. Caroline organises the day to day repair and maintenance activities of the branch to ensure an efficient and effective provision of services to our wide customer base.

Telephone:
01284 767579
Caroline Badcock
Service Coordinator

Jason is based at Pitkin & Ruddock's Bury Service Centre, he has a proven background in the service industry having worked locally in the industry for many years both managing projects and overseeing service and maintenance activities for a wide variety of customers.

Telephone:
01284 767579
Jason Newland
Technical Sales & Projects Engineer

Charlene joined our Bury St Edmunds branch in July 2018. She has an extensive background in customer service and sales. Charlene provides general administration to the branch operation, supporting and developing the planned maintenance portfolio. She also assists with the day to day running of the service desk.

Telephone:
01284 767579
Charlene Hammond
Service & Maintenance Administrator

Bishops Stortford - Three Counties Refrigeration

Mathew is our Branch Manager for Three Counties Refrigeration. He joined our team from the Cold Room industry with a proven track record in customer service and sales, managing cold room installation projects locally and nationally. Using the experience gained from these projects it has helped him understand the importance of identifying and meeting customers needs and expectations, whilst offering the most cost effective solution to suit their needs.

Telephone:
01279 776054
Mathew Smith
Bishops Stortford Branch Manager

As our Service Administrator, Sarah is the first point of contact for Three Counties Refrigeration. With a background in customer service and administration, Sarah manages the day to day repair and maintenance functions of the branch to ensure an efficient and effective service to new and existing customers. Sarah will never turn down a cup of tea !

Telephone:
01279 776054
Sarah Frost
Service & Maintenance Administrator

ACCOUNTS TEAM

Mark is a relative new comer to Pitkin & Ruddock having joined the company during 2013. Mark has been working in finance and accountancy for over twenty five years in a variety of companies including an auction house, franchised motor dealerships and even worked in the head office of a major building society. Prior to joining Pitkin & Ruddock, Mark was working within the Refrigeration & Air-Conditioning industry and so brings us a wide range of skills and knowledge to support our finance function.

Telephone:
01502 563629
Mark Lewis
Company Accountant

Latest News

Fitbit Alta Prize Winner - Congratulations Natalie!

Congratulations to our latest competition winner Natalie Keller of Virtus...

Office Geek Fitbit prize quiz: Are you, or aren’t you?

Play our fun quiz and enter our draw prize competition - You can also find...

Latest Winner - Susan Broadwater from Engie

Congratulations to Susan Broadwater from Engie for correctly guessing the...

Gemma Taylor, Spire Cambridge Lea Hospital Competition Winner

Congratulations to Gemma Taylor Spire Cambridge Lea Hospital for correctly...

Content

Call back request

How may we help you?
5 + 3 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.