Complete Temperature Control Solutions
East Anglia’s leading
Refrigeration and Air Conditioning company
Our Services
Service & Maintenance
Improving the resilience and increasing the longevity of your system.

Doing things the
Pitkin & Ruddock way
Our success for delivering complete temperature-controlled solutions, service and planned maintenance, is built on more than 65 years of experience and ongoing excellence.
Everything we do starts with people; our success is built on long-term working relationships with our customers, employees and suppliers. We are a large, local family company that pride ourselves on delivering excellence through service.
Full design & installation for regional
and national projects
Pitkin & Ruddock provide a extensive range of both simple and complex air conditioning solutions for large or small areas; office, industrial, commercial and retail.
We partner with market-leading manufacturers to bring our customers the best choice of high-quality equipment available, with standard or bespoke solutions, to meet specific needs for heating, cooling, humidification and heat recovery ventilation.
Our comprehensive air conditioning design and installation service will ensure that your solution is energy efficient and environmentally compliant.

Latest news
Progress at Kempson Way
We’re very pleased with the progress being made on the development of our new premises at Kempson Way, Bury St Edmunds.
WOW! We did it! – Charity skydive for Suffolk Mind
On Saturday 30th September, 20 brave members of the Pitkin & Ruddock team will be doing a charity skydive, aiming to raise £10K for Suffolk Mind.
Breaking Ground at our New Premises – Kempson Way, Bury St Edmunds
We are very excited to have finally broken ground at our new premises on Kempson Way, Bury St Edmunds...
What our customers say
“What a refreshing change to deal with a company that is so efficient with their outstanding service. When I rang, you came out within an hour which was amazing and measured up my office. The A/C unit was fitted within a week of me ordering it.”
Agricultural Contractors, Suffolk
“Please tell Matthew, that if the Air Con works as well as the way the unit has been installed (we much appreciated his advice) we shall be well pleased.”
Domestic installation, Hertfordshire
“Just a quick note to say thanks for the support today. Lee and his colleague did a fantastic job looking after us as always.”
Business, Lowestoft
“It was great working with you guys. Your number is on the front of the control box, so if we have any issues you will be the first to know.”
Laboratory Technician Team Leader, Suffolk
“…the engineer that came into Kentford today to do the services is an absolute diamond. Whenever he’s here he is so accommodating and organised. He works around the office targeting problem rooms, such as boardrooms, when they are free. And fits the others in and around those.”
Company Buyer, Suffolk
“We are not the easiest site to undertake work for due to the very sensitive nature of our service. However Charlie conducted himself perfectly within our environment, ensuring that there was absolutely no disturbances to our activities. He was extremely amenable and a pleasure to work with. I look forward to working with him again in the future.”
Crematorium Operative
Case studies
Upgrading air conditioning systems for St John’s Innovation Centre
Pikin & Ruddock provide a high-quality, energy efficient air-conditioning system
James White Drinks
Installing replacement refrigeration equipment within a refrigerated reefer storage container.
IT Classroom Ventilation System
Heat recovery ventilation system installation for a school IT classroom.
East Coast College
Installing a more modern Air Handling Unit (AHU) that would reduce energy consumption and operating costs.
James Paget University Hospital
Preventative maintenance, reactive services and planned refurbishment projects for new Air Conditioning and Refrigeration systems installations.
Integra Veterinary Services
Cold room solutions for veterinary medicines
Refrigeration condensing unit installation for Waveney Mushrooms
Installation of a new refrigeration condensing unit to a mushroom spawning shed.