What our Refrigeration & Air Conditioning customers say

Some of the great feedback we get from our customers, both large and small, across all the Refrigeration & A/C sectors we work in.

We had the pleasure of meeting one of you’re engineers, myself and my wife were having trouble changing our car spare wheel over due to our age and mobility, You’re engineer Ricky was filling up with fuel and noticed I was struggling to operate the jack correctly and safely and took it upon himself to come over and ask if we needed any assistance, to which i kindly said that would be a huge help as we were on route to a very important hospital appointment, Ricky managed to change our flat tyre over to our spare wheel he then made sure everything was loaded back into our car and identified that we had a nail in the tyre. This kindness not only meant a lot to me and my wife but we were able to attend our appointment on time. It was a real pleasure meeting one of your engineers and I can say he was so polite and helpful throughout. A great asset to your company.

Member of the public

Pitkin & Ruddock have been our installer and maintenance provider since being a sub-contractor on a large project in 2017. They really are a 5 star contractor – highly recommend!

Commercial Customer - Essex

Thank you so very much for all the work you’ve put into this, I very much appreciate it. Your honesty and integrity about value-added is brilliant. But the effort you’ve put in has already added value.

Wine Merchant

Firstly wanted to say what a lovely job your lads have done at Lynn, they are a real credit to you and wish to pass on my thanks.

Facilities Management - East Anglia

Please pass our thanks on to Pitkin & Ruddock in recognition of the excellent service we received from their engineer this week. He was really thorough and supportive to help us better understand the problems with the units, definitely the best engineer we’ve had out and we wanted to say thank you.

Education Sector

The engineers who came and installed our new system were lovely! Very friendly and worked around us and our opening hours, they worked flat out, making sure everything was clean and tidy as they went along so we could remain open to our members. These guys are simply amazing and we will never use anyone else, I can not recommend them highly enough. Lee and your team, thank you so so much you guys are awesome!

Social Club - Ipswich

As always, Lewis and Rufus did a fantastic job in investigating the system, identifying, and fixing the fault. It’s always a pleasure having the lads on site.

Office Manager - Hertfordshire

The engineer was super efficient. The unit is working so much better now after the service.

Manufacturer - Norfolk

Pitkin & Ruddock looked after our HVAC needs at one of our sites and recently installed new systems for us at another. Their work is good, and we have always found them to be straightforward and ethical. Richard is both proactive and professional and I’d recommend you reaching out to him when the time is right.

Equipment Supplier - Suffolk

Your people were brilliant, very professional, personable and thorough.Thank you again for a splendid service experience.

Home Owner

Really very pleased with the complete service provided by Pitkin & Ruddock. Since they installed our air conditioning and ventilation systems when the practice first opened, we have expanded our premises twice and each time they have continued to deliver the same great service. The ability to control conditions in specific areas of the building is vital not only for the comfort for our patients, staff, and clients but also for the optimal performance of our CT equipment too. We know we can fully rely on them to meet our business needs. Their team is professional, efficient, and always willing to work around our schedules if needed to ensure the work can be done without disruption to our workflows. Highly recommend!

Woodbridge Vets

Many thanks, and please thank Ben for his very professional attitude and assistance in getting this sorted.

Marine Manager

Thank you very much for the combined efforts to ensure the temporary units went in and were working by the end of last Friday. It was really appreciated (including the coordination of the transportation to site after the original delivery did not happen). We realise these units are temporary but with the current temperatures, it is a great relief to know we have this equipment. We look forward to working with everyone for the installation of the permanent replacements in due course.

Museum Manager

I would also like to add that the guys that came to fit the units were absolutely brilliant, Sam and George I think were their names. Pleasure to have happy, friendly, helpful and professional engineers. Great asset to the company. My whole experience with you all has been wonderful. Thank you.